FAQs
RETURNS/EXCHANGES
Absolutely, returns are free and can be made within 15 days from the collection of the package.
Yes, returns are always free if you use our courier.
You can return your items using the return label you received with the package: doing so, your return will be free.
We are sorry but we don’t accept exchanges. However, please note that you can always choose to return your items: the amount spent will be refunded back to you and – in the meantime - you can place a new order.
Since you collect your items, you have 15 days time to return them.
The amount you spent will be refunded to the same payment method used to make your purchase.
Of course, you can make the return with the courier you prefer. However, please note that by choosing a different courier, the return shipping costs will be at your expense (whereas with the return label you received with your items, returns are always free).
Yes, the outcome of a return depends solely on the condition of the returned items: the items must be in perfect condition, undamaged, unwashed, and untreated.
PROBLEMS WITH THE ORDER
We are sorry, once the order has been confirmed it is no longer possible to change the shipping address.
Have you already checked your spam or junk mail folder? Sometimes e-mails play tricks on you. If the e-mail is not there, please contact our Customer Service on WhatsApp or write to info@4teens.it, we will be happy to help you!
If the status of your order has not been marked yet as "confirmed", we are probably working on your order and will update it shortly. If you have received the order confirmation e-mail, you should have received an e-mail with the courier tracking number to see where your package is. For further information, you can always contact our Customer Service.
Please always remember to check the courier's tracking number to see where your order is located. If your order is marked as “delivered" but you never received it, please contact our Customer Service immediately.
You can always track the shipment of your parcel via courier's tracking number that you received at the e-mail address used to make the purchase.
First of all, we are sorry that there has been a problem with your order.
In such cases, we invite you to contact our Customer Service so that we can decide together how to proceed - after you have returned your order free of charge*: once we confirm that the item is indeed defective or different from the one you ordered, we will be able to send you the correct order again or issue a refund to your payment method.
*Please note that the return is free of charge using the label found in your parcel and can be made within 15 days from the delivery of the items.
Firstly, we are truly sorry that there was a problem with your order. Please contact our Customer Service and we will immediately dispatch the missing items.
No worries: contact our Customer Service immediately and we will help you solve the problem.
PRODUCT INFO
To find out which size is right for you, remember to check the size guide! We suggest you pay particular attention to the chest and waist area.
'No pilling' means that all our cashmere collection does not have the typical 'pilling' of fluff that forms with wearing and washing the items.
To keep your 4Teens® items in perfect condition, here are our tips: handwash your garments in cold water (max. 20°C) or dry clean; choose natural drying away from heat sources - remember to never tumble dry them - and iron your clothes at a low temperature.
No, the entire 4Teens cashmere collection is ‘No Pilling’ thanks to the quality and fineness of the yarn.
To keep our garments in perfect condition, here are our tips: handwash your garments in cold water (max. 20°C) or dry clean; choose natural drying away from heat sources - remember to never tumble dry them - and iron your clothes at a low temperature.
Absolutely, our collection can be worn by anyone who finds it suitable for their style - people of all ages and genders are more than welcome!
By 'fine cashmere' we mean cashmere that lasts and retains its original characteristics even after a long period of use and washing*.
* To keep our garments in perfect condition, here are our tips: handwash your garments in cold water (max. 20°C) or dry clean; choose natural drying away from heat sources - remember to never tumble dry them - and iron your clothes at a low temperature.
The weight of our cashmere is suitable for every seasons of the year, with natural thermo-regulating properties that allow it to remain cool during spring and summer and warm during autumn and winter.
